Terms of Service
Our Terms outline your rights and responsibilities as an account holder. This Privacy Policy explains how we handle the personal data you provide when you agree to those Terms.
LEGAL REFERENCE
s25 - How We Protect Your Account and Privacy
Your account security and payment information are at the centre of everything we build. We've designed our privacy practices around the payment methods you use—JazzCash, Easypaisa, SadaPay and...
Account encryptionPayment verificationData transparencyPakistan-compliant storage
Our Privacy Commitment to You
s25 operates under privacy principles built for Pakistan and supported regions where local law permits. We collect only the information needed to verify your identity, process your deposits through JazzCash, Easypaisa, SadaPay and Raast, and deliver withdrawals to your account. Your personal data—name, contact details, payment history—stays encrypted on our servers and is never shared with third parties without your consent. We
retain account records for the duration of your membership and comply with data-protection requests. If you have questions about how we handle your information, our support team is available through the channels listed below.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
WHY YOU CAN TRUST US
Our Privacy and Security Standards
Encrypted Connections
Every transaction—from login to deposit to withdrawal—travels through encrypted channels. Your payment details never appear in plain text on our...
Identity Verification
We verify your identity once during account setup using information you provide. This protects your account from unauthorized access and...
No Third-Party Sales
Your personal data is never sold to advertisers, data brokers, or marketing firms. We use your information only to operate...
Audit Trail
Every login, deposit, withdrawal, and game session is logged in your account history. You can review this activity anytime to...
Compliance with Local Law
We follow data-protection standards applicable in Pakistan and supported regions. Our privacy practices align with local payment-system requirements and account-holder...
Regular Security Reviews
Our platform undergoes periodic security assessments to identify and close vulnerabilities. We update our encryption and access controls as threats...
CONSISTENCY ACROSS PAGES
How This Privacy Policy Aligns with Our Other Policies
Payment Policy
Our Payment Policy details deposit and withdrawal procedures. This Privacy Policy covers how we protect the payment information you enter during those transactions.
Cookie Policy
We use cookies to remember your login and preferences. Our Cookie Policy lists each cookie type; this Privacy Policy explains why we collect that data and how long we keep it.
Account Security
Our Account Security guide shows you how to set a strong password and enable two-factor authentication. This Privacy Policy explains how we encrypt and store those credentials.
Withdrawal Verification
Our Withdrawal Policy describes the verification steps before funds leave your account. This Privacy Policy clarifies what personal data we use to confirm your identity during that process.
Dispute Resolution
Our Dispute Policy outlines how we handle account disputes. This Privacy Policy explains what records we keep and how we use them to investigate and resolve your concerns.
Data Retention
This Privacy Policy specifies how long we retain your account data after closure. Our Terms of Service reference this retention schedule for compliance and audit purposes.
WHAT DEFINES OUR APPROACH
Core Principles Behind Our Privacy Design
Minimal Collection
We ask only for information essential to verify your identity...
Transparent Use
Every piece of data we collect has a clear purpose...
Your Control
You can download your data, request corrections, or ask us...
Secure Storage
Your data lives on encrypted servers in supported regions. Access...
Breach Response
If we detect unauthorized access to your account or payment...
Regular Updates
As our platform evolves and regulations change, we update this...
Frequently Asked Questions About Your Privacy
We collect your full name, email address, phone number, date of birth, and residential address to verify your identity and comply with local regulations. During your first deposit, we also collect payment details for JazzCash, Easypaisa, SadaPay or Raast. We never store full card numbers; payment processors handle that encryption.
We retain your account records for seven years after closure to comply with financial and legal requirements in Pakistan and supported regions. During this period, your data remains encrypted and inaccessible to the public. After seven years, we securely delete all personal information unless local law requires longer retention.
Yes. Log into your account, go to Privacy & Security in Settings, and select 'Download My Data.' We'll compile your account history, deposits, withdrawals, and profile information into a file and email it to you within 7 business days. You can also request this through our support team.
We share only the minimum information needed to process your deposits and withdrawals—your name, account number, and transaction amount. These payment processors have their own privacy policies; we recommend reviewing them. We never share your gaming history or account balance with payment providers.
Contact our support team immediately through live chat or email. We'll verify your identity, review your account activity, and secure your login if needed. If we confirm unauthorized access, we'll help you recover your account and investigate the breach. Change your password and enable two-factor authentication right away.
All payment transactions use industry-standard SSL encryption. Your payment details are transmitted directly to JazzCash, Easypaisa, SadaPay or Raast through secure channels; s25 servers never store full payment credentials. We verify every withdrawal request against your account details before processing.
You can manage email preferences in your account settings, but we cannot disable critical security alerts—such as login notifications, withdrawal confirmations, or breach warnings. These messages protect your account. You can adjust the frequency of non-critical updates like policy changes or feature announcements.